Troubeshooting best practices
Module Introduction
You've already learned about the hardware, operating systems, and software layers of the computer...
Ask Questions!
How would you respond if I asked you, do you know how long it'll take me to get to the bank? You'...
Isolating the Problem
Now that we have the ask-questions approach nailed down let's cover another effective troubleshoo...
Follow the Cookie Crumbs
Another effect of troubleshooting method is called Follow the cookie crumbs. What purpose does th...
Start with the Quickest Step First
We've asked some great questions to understand our problem. We've isolated our problem to an effe...
Troubleshooting Pitfalls to Avoid
You've gained a lot of great foundational troubleshooting skills. But there are some common pitfa...
Amir: Attributes in an IT support space
So there are three key attributes that we review when taking a look at potential people for the I...