[Completed] Technical Support Fundamentals C1/???

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New terms and their definitions: Course 1 Week 1Abstraction: To take a relatively complex system ...

Module 2 Glossary New terms and their definitions: Course 1 Week 2 Address bus: Connects the CP...

New terms and their definitions: Course 1 Week 3 Android: A mobile operating system based on L...

New terms and their definitions: Course 1 Week 4 ARPANET: The earliest version of the Internet...

New terms and their definitions: Course 1 Week 5 Application software: Any software created to...

How to Pass the Class You can review videos, readings, discussion forums, in-video questions, ...

During this certificate program, you will be asked to complete a few short surveys. These are p...

Upvoting Posts When you enter the discussion forum for your course, you will see an Upvote but...

Overview Working well with your fellow learners is an important part of an online course. So, ...

When you hear the word computer, maybe you think of something like a beefy gami...

Welcome back. In this video, we'll be learning how huge devices like the analytical engine ...

Pioneers in Computing and IT Computer technology has come a long way since the first computer wa...

By the end of this video, you'll learn how we can represent the words, numbers, ...

Remember when I said that a computer is a device that stores and processes data by performing...

By the end of this video, you'll learn how we can represent the words, numbers, emojis, a...

You might be wondering how are computers get these ones and zeros? It's a pretty ...

Logic Gates Knowing how logic gates work is important to understanding how a computer work...

Binary is the fundamental communication block of computers, but it's used to represent more than ...

When we interact with our computers, we use our mouse, keyboard, or even a touch screen. We don't...

In the last video, I mentioned that people don't need to understand how a computer works for them...

We have a lot of people that have nontraditional backgrounds that have made it here at Google. I'...

Isn't the history of computers supper interesting. I love going back in time and seeing how we go...

Let's face it, computers are everywhere.  You come into contact with them at home, work, the air...

Before we get our hands dirty with learning how to build a computer, let's talk theory first. In ...

Supplemental Reading for CPUs CPU cache and overclocking In this reading, you will learn abou...

Changes in diversity with regards to IT support specialist is something I noticed for the last se...

If someone asked you, calculate the square root of 5,000,439,493 would you do the math by hand? U...

To learn more about the differences between 32-bit and 64-bit CPU architecture, click here for ...

0:01Let's talk about RAM, our computers short-term memory. We use RAM to store data that we want ...

The motherboard, the foundation that holds our computer together. It lets us expand our computers...

Before we get into computer storage, we need to fill in some gaps. I'm referring to things like g...

Data Storage Measurements In this reading, you will learn about the different names for measur...

In order to get our computer to work, let's give it some power. Computers have a power supply tha...

Power Supplies In this reading, you will learn how to select the correct power supply for a pers...

Hi there, it's me again. You might remember me from the previous module, and no worries if not,...

Sometimes instead of being plugged into a power outlet all the time, we want to take our technolo...

Check out these links for more information: You can learn about Inductive Charging. Read more...

Let's take a look at the back of our computer again. Here you see lots of connectors or ports w...

Connector Types A computer has many physical ports or connectors. You can use these connectors t...

(Link to original post from nvidia) Terminolog...

Projectors Projectors are display devices for when you need to share information with people in ...

Now we've seen all the key components to get our computer running. The last thing we'll go over i...

The one great constant in the technology industry is it's history of change and the speed of that...

Now that we've learned what  the computer components are and how they work,  we're going ...

Let's go back to our massive connectors. There are few things I would like to highlight. This big...

Repairing a mobile device is different from repairing larger, more generic computers. First, ther...

In this reading, you will learn about several types of displays used in modern mobile devices a...

One of my favorite parts of the program, was showing me how many different jobs have an IT depart...

Welcome back. You've learned about the basics of computing with binary and the hardware layer of ...

A lot of us hear the term operating system and think of the interfaces of our  desktops and phon...

Another operating system that has started to gain popularity is Chrome OS, which you can read abo...

Imagine if you had to store a single file in a cabinet. That sounds so bad. What if instead of on...

Microsoft is currently developing another filesystem called ReFS, it isn’t quite ready for cons...

One of the most important tasks that our kernel performs is process management. A process is a pr...

Remember that when a process runs, it needs CPU time, but it also needs memory. When processes ar...

So far we've learned how hard our kernel works by handling files, managing file storage, juggling...

We've covered the kernel's major responsibilities. Now, let's discuss the final major aspect of a...

Imagine this scenario. You're playing your favorite video game and you finally get to the big bos...

In this lesson, we're going to learn  how our operating system starts up.  As...

While the most common way to boot a computer is to simply push the power button and allow the n...

The most common way to boot a computer is to simply push the power button and allow the normal st...

Some mobile devices are general-purpose computing devices like tablets or smartphones. Other mobi...

I'd say when I first started I thought there were two jobs you could do, you could be a sys admin...

In the last lesson, you learned how an operating system boots up. It's an important concept to un...

Supplemental Reading for Choosing an OS To find out more about which operating system is best fo...

Before we start installing our operating system, we need to be familiar with the concept of virtu...

The first operating system we're going to  install is Windows 10 OS.  This is the second ...

  Windows 10 and 11 Feature Matrix Windows 10 and 11 are two operating systems IT Professiona...

Now that we've seen how Windows is installed,  let's go ahead and install the Linux operat...

To learn more about Ubuntu, click here. To help you load your installation image onto a USB dr...

Unlike other operating systems, ChromeOS has one main purpose to be a secure and simple way for t...

The last operating system we'll go over is Apple's Mac OS. We won't go into too many details ab...

The IT world is not that scary. So let me give a little example of where I'm from. So I'm from an...

You're about to do a few exercises using the Qwiklabs online learning platform. Before we dive in...

Introduction This lab will introduce you to the Qwiklabs online learning platform’s hands-on l...

time limit :1 hourFree Introduction This lab will introduce you to th...

Introduction This lab will introduce you to the Qwiklabs online learning platform’s hands-on l...

Hi, my name is Victor Escobedo and I'm a corporate operations engineer.  I'm excited to spend th...

When most people think of the Internet,  they think of a magical cloud that  lets you access yo...

Now that we understand what networks are. Let's talk about how they're connected. There are a lot...

There are lots and lots of network protocols used, and they're all necessary to help us get our p...

Lots of different ways to use the internet, we all know that. But I want to cover one of the more...

My first IT job I was essentially a glorified spam filter. They hired me part time to go through ...

You've learned what the Internet is and a little bit about how it works. Now, we're going to take...

We've mentioned IP addresses a lot in this course, but we haven't actually gone into detail about...

 A lot of the skills from my previous jobs, such as at the call center that I can apply now, is m...

There's no doubt that the Internet has made it much easier for us to connect with our friends and...

You may have heard of the phrase Internet of Things or IoT. This concept is pretty new, but alrea...

To learn more about the "Internet of Things," click here. (or just read my copy and paste below) ...

My name is Gian Bokassa, and I'm a Program Manager with the Android Security Team. The Android Se...

The added convenience made possible by the Internet also makes it harder and harder for us to mai...

My name is Heather Adkins. I'm director of information security and privacy here at Google. And o...

The world changes. Things change. I was cleaning up the other day, and I was throwing away old di...

Program, software, and applications are terms that are synonymous with each other. For now, we'll...

Get ready because in this video we're going to install a program called Git. Git is a version con...

Now that you know how to install, update and remove software on Windows, let's do the same for ...

You're doing awesome. By now you've learned what software is, how it integrates with our computer...

Introduction This lab will teach you how to perform basic software maintenance on Windows machin...

Installing, Updating and Removing Software in Linux Time Limit: 1 hourFree ...

Hi. My name is Phelan Vendeville, and I'm a Systems Engineer in the Site Reliability Organization...

Video games, music players, and Internet browsers are all different types of software that have c...

In this reading, you will learn about a variety of scripting languages, their uses, and their ris...

Scripting languages allow a coding professional to create scripts that execute tasks. Often, this...

When you write content, create a piece of art, or engineer something, your work is protected for ...

For more information about software versioning, click here. (its wikipedia :D) Heads up: A big p...

Earlier in this course, we talked about how programs are instructions that are given to a CPU. We...

Remember that in the 1950s, computer scientists used punch cards to store programs. These punch c...

 In high school, I wasn't really sure what I wanted to do yet, but when I joined the US Navy, one...

You've already learned about the hardware, operating systems, and software layers of the computer...

How would you respond if I asked you, do you know how long it'll take me to get to the bank? You'...

Now that we have the ask-questions approach nailed down let's cover another effective troubleshoo...

Another effect of troubleshooting method is called Follow the cookie crumbs. What purpose does th...

We've asked some great questions to understand our problem. We've isolated our problem to an effe...

You've gained a lot of great foundational troubleshooting skills. But there are some common pitfa...

So there are three key attributes that we review when taking a look at potential people for the I...

Customer service is a critical skill in IT support. I can't emphasize that enough. The techniques...

Now that we've covered the main customer service techniques, we're going to dive into some of the...

If you've ever worked in customer service, then you've dealt with difficult situations. The way y...

Another cause of frustration in user support interactions is when people talk over each other. Th...

Have you ever worked hard on something that had a lot of steps and took a long time only to hav...

Let's take a look at examples of good and not-so-good documentation. Here's the deal; you encount...

Now that we've talked a little bit about documenting processes, let's talk about how you write do...

Hi, there. My name is Rob Clifton, and I'm a Program Manager at Google. My career in IT started a...

To land an interview for a job you want, make sure your resume and online professional presence a...

Your resume is usually the first impression that companies have of you, so you want to make sure ...

A lot of us are quite nervous when we go through our first interviews. There are a lot of things ...

An elevator pitch is a short description of yourself.  The name comes from the fact that you want...

When you're interviewing for a technical position, you'll likely have one or more interviews wher...

Being your best self for the interview starts the night before. Being fully rested will help you ...

Hi, thanks for coming in. For a jump into my technical questions, I'd like to know a bit more abo...

In the very beginning of this course, we told you that all a computer does is calculate and proce...

Technology can open doors and allow you to achieve things that even you didn't expect. Growing up...

Congratulations. >> Congratulations on all your hard work. >> Congratulations. >> Congratulations...