Customer Service
Intro to Soft Skills
Customer service is a critical skill in IT support. I can't emphasize that enough. The techniques...
Anatomy of an Interaction
Now that we've covered the main customer service techniques, we're going to dive into some of the...
How to Deal with Difficult Situations Part I
If you've ever worked in customer service, then you've dealt with difficult situations. The way y...
How to Deal with Difficult Situations Part II
Another cause of frustration in user support interactions is when people talk over each other. Th...