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949 total results found

Documenting in Ticketing Systems

[Completed] Technical Support Fundament... Doccumentation

Now that we've talked a little bit about documenting processes, let's talk about how you write documentation in ticketing or bug systems. You don't have to leave a full example of process documentation for every ticket you handle. If you encounter the same iss...

Welcome to the Google Cybersecurity Certificate

[Completed] Professional Google Cyberse... Get Started with go certificate program

Hello and welcome to the Google Career Certificate focused on cybersecurity. I'm so excited that you're here! My name is Toni, and I am a Security Engineering Manager at Google. I'll be your instructor for the first course of this certificate...

Your Opportunity for Success

[Completed] Technical Support Fundament... Getting Through a Technical Interview

Hi, there. My name is Rob Clifton, and I'm a Program Manager at Google. My career in IT started about 17 years ago. At the time IT knowledge was mainly self-taught. I took certificate course as much like this one, and learned as much as I could along the way w...

Standing Out from the Crowd

[Completed] Technical Support Fundament... Getting Through a Technical Interview

To land an interview for a job you want, make sure your resume and online professional presence are in order. This will help you stand out from the other applicants when you apply. Your resume is your first introduction to a new company. Make sure your resume ...

Crafting Your Resume

[Completed] Technical Support Fundament... Getting Through a Technical Interview

Your resume is usually the first impression that companies have of you, so you want to make sure that you include relevant information in it. If you’d like to build your resume from scratch, make sure to scroll down to the bottom of this page to download PDFs ...

Getting Ready for the Interview

[Completed] Technical Support Fundament... Getting Through a Technical Interview

A lot of us are quite nervous when we go through our first interviews. There are a lot of things at stake and it might be hard not to freak out, but don't panic. You can do this if you prepare. With interviews as with lots of other things in life, practice mak...

Creating Your Elevator Pitch

[Completed] Technical Support Fundament... Getting Through a Technical Interview

An elevator pitch is a short description of yourself.  The name comes from the fact that you want it to be so short that you can deliver it to someone that you are meeting in an elevator ride. The goal of the elevator pitch is to explain who you are, what you...

What to Expect During the Technical Interview

[Completed] Technical Support Fundament... Getting Through a Technical Interview

When you're interviewing for a technical position, you'll likely have one or more interviews where you'll specifically need to demonstrate your technical skills and knowledge. These interviews may take the form of technical troubleshooting scenarios or explana...

Showing Your Best Self During the Interview

[Completed] Technical Support Fundament... Getting Through a Technical Interview

Being your best self for the interview starts the night before. Being fully rested will help you have more energy, be more focused, and minimize anxiety. So make sure that you get a good night sleep. Don't try to cram in any last-minute studying, this will onl...

Interview Role Play: Customer Service

[Completed] Technical Support Fundament... Getting Through a Technical Interview

Hi, thanks for coming in. For a jump into my technical questions, I'd like to know a bit more about you. Tell me why you're interested in this position? When I came into college, I was a pre-med major and eventually, I led down the path to take an introductio...

Course Wrap Up

[Completed] Technical Support Fundament... Course Wrap Up

In the very beginning of this course, we told you that all a computer does is calculate and process data. We also told you that with that simple function, we can post a social media, create beautiful graphics, listen to music, and more. Well, in the short time...

Sabrina: Technology can open doors

[Completed] Technical Support Fundament... Course Wrap Up

Technology can open doors and allow you to achieve things that even you didn't expect. Growing up, I never pictured that I would be in technology, right? I didn't ever even expect to go to college. I don't think that it's about college. I do think that you nee...

Glossary - IT Support - Terms and definitions from Course 1

[Completed] Technical Support Fundament... Glossery for modules 1-6

#404 Not Found: An error message you might see on websites that have been moved or deletedAAbstraction: To take a relatively complex system and simplify it for our useAddress bus: Connects the CPU to the MCC and sends over the location of the data, but notth...

Congrats!

[Completed] Technical Support Fundament... Course Wrap Up

Congratulations. >> Congratulations on all your hard work. >> Congratulations. >> Congratulations. >> Congratulations on getting through all of that content. I really hope you found something that spoke to you, and that you're going to pursue and continue to l...

Google Cybersecurity Certificate overview

[Completed] Professional Google Cyberse... Get Started with go certificate program

Why are skills in cybersecurity in such high demand? The world is undergoing a digital transformation. Every day, global access to the internet is expanding, introducing more devices, more applications, and an even larger amount of data to the World Wide Web. ...

Course 1 overview

[Completed] Professional Google Cyberse... Get Started with go certificate program

Cybersecurity Certificate. You’ve begun an exciting journey! In this course, you will learn the primary job responsibilities and core skills of those who work in the field of cybersecurity. You will explore the eight Certified Information Systems Se...

Welcome to week 1

[Completed] Professional Google Cyberse... Get Started with go certificate program

Hi again! Now that you have  some idea of what to expect from the program as a whole,  let's discuss more about  what you'll learn in this course. Play video starting at ::11 and follow transcript0:11 This course will introduce...

Helpful resources and tips

[Completed] Professional Google Cyberse... Get Started with go certificate program

(They made me type my name and some reason to commit, par the usual, I am your god, and i suffer for you, i am your lord and saviour NaruZKurai)As a learner, you can choose to complete one or multiple courses in this program. However, to obtain the Google Cybe...

Google Cybersecurity Certificate glossary

[Completed] Professional Google Cyberse... Glossery for modules Foundations of Cyb...

A Absolute file path: The full file path, which starts from the root Access controls: Security controls that manage access, authorization, and accountability of information Active packet sniffing: A type of attack where data packets are manipulated in tra...

Introduction to cybersecurity

[Completed] Professional Google Cyberse... Introduction to Cybersecurity

Imagine that you're preparing for a storm.  You've received notification that a storm is coming.  You prepare by gathering  the tools and materials you'll need to stay safe.  You make sure your windows and doors are secure.  You assemble a first aid...