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Troubleshooting Pitfalls to Avoid

[Completed] Technical Support Fundament... Troubeshooting best practices

You've gained a lot of great foundational troubleshooting skills. But there are some common pitfa...

Updated 1 year ago by naruzkurai

Start with the Quickest Step First

[Completed] Technical Support Fundament... Troubeshooting best practices

We've asked some great questions to understand our problem. We've isolated our problem to an effe...

Updated 1 year ago by naruzkurai

Follow the Cookie Crumbs

[Completed] Technical Support Fundament... Troubeshooting best practices

Another effect of troubleshooting method is called Follow the cookie crumbs. What purpose does th...

Updated 1 year ago by naruzkurai

Isolating the Problem

[Completed] Technical Support Fundament... Troubeshooting best practices

Now that we have the ask-questions approach nailed down let's cover another effective troubleshoo...

Updated 1 year ago by naruzkurai

Ask Questions!

[Completed] Technical Support Fundament... Troubeshooting best practices

How would you respond if I asked you, do you know how long it'll take me to get to the bank? You'...

Updated 1 year ago by naruzkurai

Module 5 Glossary

[Completed] Technical Support Fundament... Glossery for modules 1-6

New terms and their definitions: Course 1 Week 5 Application software: Any software created to...

Updated 1 year ago by naruzkurai

Module Introduction

[Completed] Technical Support Fundament... Troubeshooting best practices

You've already learned about the hardware, operating systems, and software layers of the computer...

Updated 1 year ago by naruzkurai

Module 1 Glossary

[Completed] Technical Support Fundament... Glossery for modules 1-6

New terms and their definitions: Course 1 Week 1Abstraction: To take a relatively complex system ...

Updated 1 year ago by naruzkurai

Installing, Updating and Removing Software in Linux

[Completed] Technical Support Fundament... Interacting with Software

Installing, Updating and Removing Software in Linux Time Limit: 1 hourFree ...

Updated 1 year ago by naruzkurai

Installing, Updating, and Removing Software in Windows

[Completed] Technical Support Fundament... Interacting with Software

Introduction This lab will teach you how to perform basic software maintenance on Windows machin...

Updated 1 year ago by naruzkurai

Software Automation

[Completed] Technical Support Fundament... Interacting with Software

You're doing awesome. By now you've learned what software is, how it integrates with our computer...

Updated 1 year ago by naruzkurai

Installing, Updating, and Removing Software on Linux

[Completed] Technical Support Fundament... Interacting with Software

Now that you know how to install, update and remove software on Windows, let's do the same for ...

Updated 1 year ago by naruzkurai

Installing, Updating, and Removing Software on Windows

[Completed] Technical Support Fundament... Interacting with Software

Get ready because in this video we're going to install a program called Git. Git is a version con...

Updated 1 year ago by naruzkurai

Managing Software

[Completed] Technical Support Fundament... Interacting with Software

Program, software, and applications are terms that are synonymous with each other. For now, we'll...

Updated 1 year ago by naruzkurai

Phelan: Learning IT in the Navy

[Completed] Technical Support Fundament... Introduction to Software

 In high school, I wasn't really sure what I wanted to do yet, but when I joined the US Navy, one...

Updated 1 year ago by naruzkurai

Recipe for Computing

[Completed] Technical Support Fundament... Introduction to Software

Remember that in the 1950s, computer scientists used punch cards to store programs. These punch c...

Updated 1 year ago by naruzkurai

Revisiting Abstracting

[Completed] Technical Support Fundament... Introduction to Software

Earlier in this course, we talked about how programs are instructions that are given to a CPU. We...

Updated 1 year ago by naruzkurai

Supplemental Reading for Software Versioning

[Completed] Technical Support Fundament... Introduction to Software

For more information about software versioning, click here. (its wikipedia :D) Heads up: A big p...

Updated 1 year ago by naruzkurai

Types of Software

[Completed] Technical Support Fundament... Introduction to Software

When you write content, create a piece of art, or engineer something, your work is protected for ...

Updated 1 year ago by naruzkurai

Scripting Languages

[Completed] Technical Support Fundament... Introduction to Software

Scripting languages allow a coding professional to create scripts that execute tasks. Often, this...

Updated 1 year ago by naruzkurai