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If you've ever worked in customer service, then you've dealt with difficult situations. The way you handle them in the food industry and tech roles are pretty similar. But before we dive into that, we're going to take a step back and talk about the science beh...

Another cause of frustration in user support interactions is when people talk over each other. This usually happens over the phone. Since there's sometimes delay, but it can happen in person to. Typically it leads to people talking louder and sometimes ends up...

Have you ever worked hard on something that had a lot of steps and took a long time only to have to do it again three months later and completely forgotten everything you did? Well that happens all the time in the IT world. That's why it's important to docum...

Let's take a look at examples of good and not-so-good documentation. Here's the deal; you encounter a strange issue when helping a user out. This issue happens so often that you and your colleagues have encountered it. No documentation is the worst documentati...

Now that we've talked a little bit about documenting processes, let's talk about how you write documentation in ticketing or bug systems. You don't have to leave a full example of process documentation for every ticket you handle. If you encounter the same iss...

Hello and welcome to the Google Career Certificate focused on cybersecurity. I'm so excited that you're here! My name is Toni, and I am a Security Engineering Manager at Google. I'll be your instructor for the first course of this certificate...

Hi, there. My name is Rob Clifton, and I'm a Program Manager at Google. My career in IT started about 17 years ago. At the time IT knowledge was mainly self-taught. I took certificate course as much like this one, and learned as much as I could along the way w...

To land an interview for a job you want, make sure your resume and online professional presence are in order. This will help you stand out from the other applicants when you apply. Your resume is your first introduction to a new company. Make sure your resume ...

Your resume is usually the first impression that companies have of you, so you want to make sure that you include relevant information in it. If you’d like to build your resume from scratch, make sure to scroll down to the bottom of this page to download PDFs ...

A lot of us are quite nervous when we go through our first interviews. There are a lot of things at stake and it might be hard not to freak out, but don't panic. You can do this if you prepare. With interviews as with lots of other things in life, practice mak...

An elevator pitch is a short description of yourself.  The name comes from the fact that you want it to be so short that you can deliver it to someone that you are meeting in an elevator ride. The goal of the elevator pitch is to explain who you are, what you...

When you're interviewing for a technical position, you'll likely have one or more interviews where you'll specifically need to demonstrate your technical skills and knowledge. These interviews may take the form of technical troubleshooting scenarios or explana...

Being your best self for the interview starts the night before. Being fully rested will help you have more energy, be more focused, and minimize anxiety. So make sure that you get a good night sleep. Don't try to cram in any last-minute studying, this will onl...

Hi, thanks for coming in. For a jump into my technical questions, I'd like to know a bit more about you. Tell me why you're interested in this position? When I came into college, I was a pre-med major and eventually, I led down the path to take an introductio...

In the very beginning of this course, we told you that all a computer does is calculate and process data. We also told you that with that simple function, we can post a social media, create beautiful graphics, listen to music, and more. Well, in the short time...

Technology can open doors and allow you to achieve things that even you didn't expect. Growing up, I never pictured that I would be in technology, right? I didn't ever even expect to go to college. I don't think that it's about college. I do think that you nee...

#404 Not Found: An error message you might see on websites that have been moved or deletedAAbstraction: To take a relatively complex system and simplify it for our useAddress bus: Connects the CPU to the MCC and sends over the location of the data, but notth...

Congratulations. >> Congratulations on all your hard work. >> Congratulations. >> Congratulations. >> Congratulations on getting through all of that content. I really hope you found something that spoke to you, and that you're going to pursue and continue to l...